SCADA & MES Global Support

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With our secure Remote Control technology, our support engineer can view your desktop to get you on your way to a solution.

During your phone call or chat session with the support team, the engineer will determine if a remote control session will be helpful and you will be directed to this page to initiate the session.

Step 1: You are prompted to download a small application (EXE) file to run the remote control session.
Step 2: With your permission, the support engineer will be able to view and control your screen for the duration of this session.
Step 3: With your permission, the support engineer will be able to view and control your screen for the duration of this session.

To read our Privacy Statement/Security Policy, please refer to the link below:
http://www.citect.schneider-electric.com/privacy

For more information on the security and privacy of the TeamViewer remote control technology visit:
http://www.teamviewer.com/en/products/security.aspx
http://www.teamviewer.com/en/help/335-Are-the-QuickSupport-QS-and-QuickJoin-QJ-modules-secure.aspx