SCADA & MES Global Support

In partnership with our alliance of vendors and integrators, we offer you expert technical phone support. Our independent sales representatives and distributor support centers work very closely with the SCADA & MES Global Support Centre to ensure that issues are resolved in a timely manner.

For most issues, the best approach is to contact your local distributor or representative as they are often more familiar with your particular application. When contacting the SCADA & MES Global Support Centre, please ensure you have your contact details and site number to hand as the Support Engineer will ask you for these when you call.

Support Hours:

Customer FIRST Standard, customers: Monday to Friday, 9am - 5pm in your local time
Customer FIRST Premium or Elite, customers: 24/7 support for emergency issues. (Outside normal business hours, dial the toll free number for your region and press option 4)

Oceania Support
Australia: Toll free 1300 131 631
New Zealand: Toll free 0800 880 026

Other Oceania countries:
+61 2 9125 8500
 
Europe Support
Belgium: Toll free 0800 40 710

Denmark: Toll free 808 87 453

Finland: Toll free 0800 913 065

France: Toll free 0805 631570

Hungary: Toll free 06 800 18490

Italy: Toll free 800 986 902

Norway: Toll free 800 11979

Spain: Toll free 800 098 944

Sweden: Toll free 0200 882 612

Switzerland: Toll free 0800 001 241

The Netherlands: Toll free 0800 020 0498

United Kingdom: Toll free 0800 376 2869

Other European countries:
Reverse call charges +61 2 9125 8500
 
 
South East Asia Support
Singapore: Toll free 0800 120 4562
 
Other Asia Countries:
Singapore: Toll free 0800 120 4562
+61 2 9125 8500
Middle East Support
Israel: Toll free 1 809 216 065

Other Middle East countries:
+61 2 9125 8500

North America Support
USA: Toll free 866 589 6855
Canada: 1800 565 6699

Latin America Support
Brazil: Toll free 800 891 2162
Mexico: Toll free 001 866 522 0285

Other Americas countries:
+61 2 9125 8500

Africa Support
South Africa: Toll free 0800 998 887

Other Africa countries:
+61 2 9125 8500
 
North Asia Support
Japan: Toll free 00531 121 985
South Korea: Toll free 00798 14 800 7112
 
Greater China Support
China: Toll free 10 800 712 1587
 
All Other Countries:
+61 2 9125 8500
 

If you have any technical queries relating to our products, please contact citect.support@schneider-electric.com
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