Contact SCADA & MES Software Global Support
In partnership with our alliance of vendors and integrators, we offer you expert technical phone support. Our independent sales representatives and distributor support centers work very closely with the SCADA & MES Global Support Centre to ensure that issues are resolved in a timely manner.
For most issues, the best approach is to contact your local distributor or representative as they are often more familiar with your particular application. When contacting the SCADA & MES Global Support Centre, please ensure you have your contact details and site number to hand as the Support Engineer will ask you for these when you call.
Support Hours:
Gold customers - Monday to Friday, 9am - 5pm in your local time
GoldPlus customers - 24/7 support (Outside normal business hours, dial the toll free number for your region and press option 4)
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Oceania Support
Australia: Toll free 1300 131 631
New Zealand: Toll free 0800 880 026
Other Oceania countries:
Reverse call charges: +61 2 9125 8500
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Europe Support
Belgium: Toll free 0800 40 710
Denmark: Toll free 808 87 453
Finland: Toll free 0800 913 065
France: Toll free 0825 012 999
Germany: +49 89 31901445
Hungary: Toll free 06 800 18490
Italy: Toll free 800 986 902
Norway: Toll free 800 11979
Spain: Toll free 800 098 944
Sweden: Toll free 0200 882 612
Switzerland: Toll free 0800 001 241
The Netherlands: Toll free 0800 020 0498
United Kingdom: Toll free 0800 376 2869
Other European countries:
Reverse call charges +61 2 9125 8500
South East Asia Support
Singapore: Toll free 0800 120 4562
Other Asia Countries:
Singapore: Toll free 0800 120 4562
Reverse call charges: +61 2 9125 8500
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Middle East Support
Israel: Toll free 1 809 216 065
Other Middle East countries:
Reverse call charges: +61 2 9125 8500
North America Support
USA: Toll free 866 589 6855
Canada: 1800 565 6699
Latin America Support
Brazil: Toll free 800 891 2162
Mexico: Toll free 001 866 522 0285
Other Americas countries:
Reverse call charges: +61 2 9125 8500
Africa Support
South Africa: Toll free 0800 998 887
Other Africa countries:
Reverse call charges: +61 2 9125 8500
North Asia Support
Japan: Toll free 00531 121 985
South Korea: Toll free 00798 14 800 7112
Greater China Support
China: Toll free 10 800 712 1587
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All Other Countries:
Reverse call charges: +61 2 9125 8500
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If you have any technical queries relating to our products, please contact
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