Safety & Security
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Protect your assets |
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24/7 on-demand support* |
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Support by accredited engineers |
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Free automatic upgrades |
* GoldPlus Only
Optimize your investment and secure your system's lifespanSCADA & MES Global Support for your peace of mind Offering you multi-level application software support services, this formalised structure of support is designed to optimize your investment in the SCADA, MES and Historian range of software. Register for maintenance and get your Support Agreement. If you are interested in further information, please download the SCADA & MES Global Support Services brochure. If you are ready to proceed with a support agreement, contact your local support representative. MyCitect SupportWhen you sign up for support, MyCitect Support will become your exclusive online technical support area. If you are already a current SCADA & MES Global Support customer, please create a username and enter your Site ID. Once you activate your username and login, you will be able to access the MyCitect Support pages. MyCitect Support gives you access to the most up-to-date online support tools, (e.g. Support Portal, Live Chat), support request forms, product downloads and more. Service Capability & Performance (SCP) Certified
In 2011, the SCADA & MES Global Support organisation achieved SCP certification of its technical support centres for the sixth consecutive year. In the same year, we also attained the SCP eService Standard certification for the first time.
The newly released SCP eService Standard provides companies with a global benchmark for web-based support.  SCP standards provide the definitive benchmark of service excellence in the technology industry. The standards quantify service effectiveness based upon stringent performance standards and represent industry best practice. For more information, visit the Service Strategies website. |